Margret Dora Ragnarsdottir ____________________________

Skipholt 15, 105 Reykjavik, Iceland ~ mdr (at) mmedia (dot) is ~ +354-824-4688

EDUCATION
To the top	1994 – 2003 University of Iceland (www.hi.is) M.Sc. Computer Science 2003. B.A. Psychology 1998. 1989 – 1993 Commercial College of Iceland (www.verslo.is) Matriculation as a Science major 1993.
WORK EXPERIENCE
To the top	07|2006 – Siminn (Iceland telecom) (www.siminn.is). Web specialist Responsible for the usability of Siminn’s internal and external web user interfaces. Lead designer in a redesign of internal user interfaces for frontline staff. 08|2003 – University of Iceland, (www.hi.is) Department of Mechanical Engineering, Industrial Engineering and Computer Science Adjunct professor Adjunct professor with administrative responsibilities 2006- Lecturer Graduate Course: Fall semesters 2003- Human Factors. Guest speaker on Human Factors in various Undergraduate Courses. 04|2004-07|2006 Calidris (www.calidris.com) Configuration and Change Manager. Responsible for configuration and change management in Calidris’ software development for product releases. Included overseeing deployments of software releases to customers such as Finnair, British Airways and Emirates. Calidris is a solutions provider for the airline industry. 02|2003-04|2004 Hex Software, (www.hex.is) Director of Character Creation and Usability. Responsibilities included designing voice user interfaces for clients to enable their customers to access information through a phone._ Hex is a mobile content management company. 09-12|2002 Massachusetts Institute of Technology, (web.mit.edu) Department of Aeronautics and Astronautics, Research Assistant Assisted Professor John Hansman in studying the influence of new technology on oceanic air traffic control. This project is a part of the FOASTA/FOATCW project sponsored by the Icelandic Civil Aviation Administration (www.caa.is) and the Federal Aviation Administration (www.faa.gov) and is a joint venture between the University of Iceland and MIT. 1998-2002 OZ Communications Inc, (www.oz.com) 12|1999-07|2002, Product Manager. Product Manager for iPulse, with usability and requirements management as a special responsibility. iPulse was a mobile instant messaging solution developed in close conjunction with L.M. Ericsson’s. This required extensive communication and cooperation with Ericsson’s Mobile Internet Application Product Management group. iPulse offered end-user interfaces on PCs (Win32 and HTML), mobile phones (WAP and HDML) and hand-held computers (WinCE). 09-12|1999, Community Manager. Studied Internet Communities and how they could be applied in business settings. 05-09|1999, Technical Writer. Edited an online help for the World Editor (an in-house 3D virtual reality editor). 06-09|1998, Character Creator Character Creation of Intelligent Agents. 1997-1998, University of Iceland, (www.hi.is) Department of Psychology 09-12|1998 Research Assistant Assisted Fanney Thorsdottir with research administration. 09-12|1998 Course Overseer Oversaw the lecturers of the Work Methods in Psychological studies course. 09-12|1998 Teachers’ Assistant Assisted with 1^st year course, Introduction to Psychology. 09|1997-05|1998 Research and teaching Assistant Assisted Prof. Jörgen Pind in Perceptual Psychology research (administration and analysis of data) and teaching a course in Perceptual Psychology. 09-12|1997 Lecturer Undergraduate Course Work Methods in Psychology Studies.
PUBLISHING
To the top	2008, Ragnarsdottir, M.D. Untangling the mess – A redesign of a technical environment for a telecommunication company call centre. Part I: Understanding user needs. Proceedings of NES 2008 (www.nes2008.is). 2006, Ragnarsdottir, M.D., Hvannberg, E.Th., and Waage, H. Using Language Technology to Increase Efficiency and Safety in ATC Communication._ Journal of Aerospace Computing, Information, and Communication, 1542-9423 vol.3 no.12 (587-602) (http://www.aiaa.org/content.cfm?pageid=406). 2003, Language Technology in Air Traffic Control. Proceedings of DASC (http://www.dasconline.org/). With Ebba Thora Hvannberg and Helga Waage. 2003, Impact of Operating Context on the Use of Structure in Air Traffic Control Cognitive Processes. Proceedings of ATM2003 (http://atm2003.eurocontrol.fr/). With Hayley Davison, Jonathan Histon and R. John Hansman. 2003, Do You Copy? Using Language Technology to Support Communication in Air Traffic Control._ Unpublished M.Sc. thesis at the University of Iceland. 1999, Bókin um PsyScope, (book on PsyScope (http://psyscope.psy.cmu.edu/), software for making psychological research, published for students of Perceptual Psychology course taught at the University of Iceland) with Daniel Olason, Thorunn Hanna Halldorsdottir and Jorgen Pind. 1998-2005 A journalist and regular columnist for Tölvuheimur (Computer World Iceland). 1998-9 Translator of a self-learn book series: ’Heimasíður - _ eigin spýtur’ (translated from English, ’10 Minutes Guide to Making Homepages’) on making homepages. ’Windows 98 - _ eigin spýtur’ (translated from Danish, ‘Windows 98 – Lær det selv’) on Windows 98. 1998, Áhrif sársauka _ frammistöðu _ taugasálfræðilegum prófum (The effects of pain on performance in neuropsychological tests), unpublished B.A. thesis.
board memberships
To the top	2000-2002, Konur til forystu og jafnara námsval kynjanna An equal rights project run by the University of Iceland and the Equal Rights Commission in Iceland. Representing the Ministry of Education. 2000-2001 Head of the OZ FunnyCommittee (Society of OZ Employees).
LANGUAGES
To the top	Icelandic; native with experience as a journalist and translator. English; GRE 550 verbal and TOEFL 667. Scandinavian (Danish); good. German; fair.
PLANS
To the top	I plan to further my studies to a Ph.D. in Human Factors in the future. In the meantime gather experience in the field working as a Human Factors specialist.
INTERESTS
To the top	Human Factors and Design: Looking how the human factor must be taken into consideration in design of equipment and machinery. Photography: I’m an amateur photographer. Music: Studied piano for a long time and sang in choirs.
PERSONAL INFORMATION
To the top	Husband: Hjalmar Gislason, CEO, Datamarket Parents: Ragnar Stefan Halldorsson, CEO of the Icelandic Aluminium Company (retired) and Margret Kristin Sigurðardottir, Director of Internal Financial Affairs. Landspitali - University Hospital of Iceland (retired).
REFERENCES
To the top	Skuli Valberg Olafsson, CCO, Straumur-Burdaras Investment Bank Oddur Benediktsson, Professor of Computer Science, University of Iceland Jörgen Pind, Professor of Psychology, University of Iceland
	Updated 04/09/08